Refund & Subscription Policy

1. 14-Day Money-Back Guarantee

We want you to feel completely confident trying Aral.ai. If you subscribe to any of our paid plans (including Pro or Unlimited) and decide the platform does not meet your study needs within 14 days of your initial purchase, you are eligible for a full, no-questions-asked refund.

2. Subscription Renewal & Cancellation

Aral.ai subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless cancelled before the renewal date.

• Cancel Anytime: You can cancel your subscription at any time directly through your Account Settings page or payment provider.
• Access After Cancellation: When you cancel, your account remains active on the Pro/Unlimited tier until the end of your current paid billing period. You will not be charged again.

3. How to Request a Refund

To request a refund under our 14-day guarantee or inquire about a billing issue:

1. Email our dedicated support team at support@aralai.app.
2. Use the email subject line: Refund Request - [Your Registered Email].
3. Include your account email address and payment receipt or order reference ID.

4. Refund Processing & Payment Methods

Once approved, refunds are processed back to the original payment method used during checkout (GCash, Maya, Debit/Credit Card, or e-wallet).

5. Non-Refundable Circumstances

Refund requests may be declined in the following exceptional circumstances:

• Requests submitted more than 14 days after the initial transaction date.
• Accounts suspended or terminated due to violation of our Terms of Service (e.g. automated scraping, abusive rate-limit evasion, or fraudulent activity).
• Repeated purchase and refund cycles for the same user account.