Fair-Use Money-Back Guarantee (Recurring Subscriptions)

We want you to feel completely confident trying Aral.ai™. If you subscribe to any of our recurring paid plans (Monthly Pro or Semester Pass) and decide the platform does not meet your study needs within 14 days of your initial purchase, you are eligible for a full refund—provided your account meets our fair-use usage limits.

To prevent platform abuse and cover the unrecoverable server/API costs of generating AI study materials, a refund under this guarantee is strictly conditional:

Fair-Use File Limit: Your account must have processed or uploaded fewer than five (5) total files/videos/audios during the 14-day window.
Heavy Usage Threshold: Accounts that exceed this fair-use threshold are considered to have heavily utilized the service and are non-refundable.

Short-term sprint passes (such as the 7-Day Crammer Pass) are single-use exam week passes and are entirely non-refundable once activated or after 24 hours from purchase.

Subscription Renewal & Cancellation

Aral.ai™ subscriptions automatically renew at the end of each billing cycle (monthly or semester) unless cancelled before the renewal date.

Cancel Anytime: You can cancel your subscription at any time directly through your Account Settings page.
Access After Cancellation: When you cancel, your account remains active on the Pro tier until the end of your current paid billing period. You will never be charged again.
Forgot to Cancel: Refund requests for automated subscription renewals that you forgot to cancel prior to the billing date are ineligible for refunds.

Plan Upgrades & Switching (e.g., Weekly to Monthly)

Students can upgrade or switch between plans at any time:

Full Stated Pricing: When switching from a shorter pass (such as the 7-Day Crammer Pass) to a monthly or semester plan, you will pay the full stated price of the new plan upon checkout.
Immediate Activation: Your upgraded tier limits, higher daily AI prompt allowances, and new billing duration take effect immediately upon payment.
Non-Prorated Prior Passes: Because transactions via Philippine payment rails (GCash, Maya, QR Ph, ShopeePay, Cards) are one-time fixed checkouts, prior passes or remaining unused days on preceding tiers are non-prorated and cannot be refunded or credited toward the new tier.

Non-Refundable Circumstances

Refund requests will be automatically declined in the following circumstances:

Requests submitted more than 14 days after the initial transaction date.
Accounts that have crossed the fair-use usage threshold (5 or more processed files) within the 14-day window.
Pro-rated refunds or partial credits requested for prior passes when upgrading tiers.
Accounts suspended or terminated due to a violation of our Terms of Service (e.g., automated scraping, sharing accounts, or abusive rate-limit evasion).
Repeated purchase and refund cycles for the same user or device footprint.

How to Request a Refund

To request a refund under our 14-day fair-use guarantee or inquire about a billing issue:

Email our dedicated support team at support@aralai.app.
Use the email subject line: Refund Request - [Your Registered Email].
Include your account email address and your payment receipt or order reference ID.

Refund Processing & Payment Methods

Once approved, refunds are processed back to the original payment method used during checkout (GCash, Maya, Debit/Credit Card, or e-wallet).

GCash / Maya / Digital WalletsProcessed on our end immediately, but please allow 1 to 3 business days for local e-wallet processors to clear the funds back into your account.

Credit / Debit Cards5 to 10 business days depending entirely on your bank's local clearing cycles.

Contact Billing Support

If you have questions about billing, payment methods, or refund status, email us directly at support@aralai.app. We reply promptly within 24 hours.

Refund & Subscription Policy

Quick Student Summary (TL;DR)

14-Day Fair-Use Guarantee

Cancel Anytime in 1 Click

GCash, Maya & Cards Supported